Delivery & Returns

I have not received any tracking for my order what should I do?

Generally you will receive tracking information by the end of business Monday > Friday 5pm.
Please check your junk email inbox. Please also check the email used during checkout.
If you have still not received you’re tracking please email sales@fhdist.com

How do I track my order?

You will receive an email with your order tracking details once dispatched.

What if I am not home attempt delivery?

If you are not home to collect your order the delivery company will leave a card in your letterbox. We are not responsible for any re delivery charges so please make sure someone will be home or at your work address in the time frame we allow.

Ordering with Full House Distribution is worry free.

Full House Distribution is committed to 100% customer service, so we built our 30 day returns policy with the help of our customers! You are always welcome to return any unused products in its original condition within 30 days from purchase for an exchange, credit, or a full refund (shipping cost excluded).

We understand reasons for returning a product, and the good news is, you don’t need to worry about coming up with an excuse! Whatever the reason, Full House is happy for you to return any unused item to us, in original condition, for an exchange, store credit or refund. This shipping cost will be paid by the customer, not Full House, this goes for all returns.

30 DAYS MEANS

30 days means time for you to make the right choice! We don’t want you to make a rushed decision, we know how important getting your purchase right can be so we don’t want you to feel pressured. 30 days gives you time to reach out to us for advice, especially for compatibility or sizing, so that you can make an informed decision, it’s also very likely we can help with advice that will mean not having to return a product.

WHERE CAN I RETURN MY PURCHASE?

If you made your purchase online, we want to ensure that returning a product is easy. You can return a product to our online warehouse for a, Credit or Refund. Make sure you have your purchase receipt and the date your item was shipped, so our team can finalize your return on-the-spot!

RETURNING AN ITEM TO THE ONLINE WAREHOUSE

With all returns being sent back to the Full House Online Warehouse, we ask that you please contact us with all of your order information to make finalizing your return easier once we receive it.

Sending back for an Exchange/Credit:

Once we receive your return, we will contact you via phone or email to arrange for the exchange. If a store credit is requested, we will send you a notification email once the credit has been applied to your Full House account.